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Member Communications


Additional information is available on our COVID-19 Resources page.


Updated lobby hours

August 10, 2020

hours as of august 10


COVID-19 Update

June 5, 2020

Dear Members,

Over the past many weeks we’ve been preparing to welcome you back into our branch lobbies. We have made some changes and it will look different than you are used to, all in abundance of safety for everyone. While we encourage everyone to continue using remote banking services and drive-ups whenever possible, we are also eager to welcome you back and will begin to open our doors at most locations Monday, June 8th.

hours for branches

We’ve implemented changes in preparation for getting back to business in our branches:

  • Installation of Plexiglas partitions in offices and at teller stations.
  • Employees will be wearing cloth face coverings in accordance with state guidance.
  • Additional signage is in place to help maintain social distance within our lobby.
  • Intensified cleaning measures for high-contact surfaces.
  • Single-use pens.
  • Use of hand sanitizer between transactions.
  • Additional safety precautions in accordance with the CDC recommendations to do our part to limit the spread of the virus.

Here are ways you can do your part in helping maintain a healthy and safe environment when you visit a UCU branch:

  • Wear a cloth face covering. We are requiring all visitors to wear cloth face coverings, as transactions and member services are not able to be completed at a distance.
  • Whenever possible limit your visit to one family member, as we are limiting the number of people in our lobbies.
  • If you are feeling sick or symptomatic, please do not come into the branch lobby, but instead access UCU electronically or by phone.

If you are not ready to come in, you can still complete transactions and access your account with UCU remotely, use our drive-up services to complete transactions, or just give us a call.

As we move into this next phase of back to business, we ask for your patience and kindness for everyone, fellow members, guests and UCU staff. We’ve missed you all, and are eager to see you in person again. We appreciate your trust in us over the past few months as we all navigate this path, and sincerely thank you for your membership.

Stay safe & healthy,

Renee Ouellette, CPA
President/CEO


May 29, 2020

We are eager to welcome you back into our branch lobbies, and will continue to share updates as we have them. Now, we’d like to share with you what changes have been made in preparation for getting back to business in our branches:

First, we encourage you to continue banking remotely with UCU and use drive-up services whenever possible.

  • We’ve installed Plexiglas partitions in offices and at teller stations.
  • Employees will be wearing cloth face coverings in accordance with state guidance.
  • Additional signage is in place to help maintain social distance within our lobby.
  • Intensified cleaning measures for high-contact surfaces.
  • Single-use pens.
  • Use of hand sanitizer between transactions.
  • Other additional safety precautions in accordance with the CDC recommendations to do our part to limit the spread of the virus.

When we do open our doors, we are asking for members to do their part in maintaining health and safety as well.

  • We are requiring all visitors to wear cloth face coverings, as transactions and member services are not able to be completed at a distance.
  • We are limiting the number of people in our lobbies, whenever possible limit your visit to one family member.
  • If you are feeling sick or symptomatic, please do not come into the branch lobby, but instead access UCU electronically or by phone.

Please refer back to our website regarding any updates. To complete transactions with UCU, access your account remotely, or use our drive-up services to complete transactions, or just give us a call. Thank you for your membership!


March 26, 2020

As we continue navigating through the COVID-19 pandemic as a society and as a financial institution, we wanted to take a moment to connect with you all again and remind you that UCU is here for you. If you need financial assistance related to COVID-19, please contact us.

During this time, many members are finding new ways to connect with us, by using 24/7 call center service, drive-up video teller, home banking and more. There are many ways you can bank remotely with UCU:

Visit our Remote Access page for full details

  • Access your account online with home banking or mobile app
  • Deposit checks with our mobile app
  • Transfer funds or pay a loan
  • Apply for a Loan
  • Use Bill Pay
  • And much more

We are always dedicated to assisting our members, especially in these times of need. If you need help completing your banking or require additional financial solutions during this time, please reach out to us. There are a variety of ways you can conveniently contact UCU:

  • 24/7 Call Center: 800.696.8628
  • Live Chat (M-F 8-5) on our website
  • Text us (M-F 8-5): 207.889.8600
  • Send us a secure message through home banking or mobile app

Additional UCU member communication updates related to COVID-19 will be provided on our website, social media platforms and by email to members. Don't hesitate to reach us, we're here to help.

 

Stay healthy,

Renee Ouellette, CPA
President/CEO


March 17, 2020

Effective Tuesday, March 17, as a proactive step to protect both members and employees, UCU branches will be drive-up service only until further notice.


March 16, 2020

Effective Monday, March 16, as a proactive step to protect both members and employees the Forest Avenue branch in Portland will be drive-up service only until further notice.


March 12, 2020

As we are closely monitoring the current situation and following recommendations from the Center for Disease Control and Prevention (CDC) and local authorities, protecting the well- being of our members, employees and the community from the spread of the COVID-19 virus is important and a priority.

We understand how important it is to access your money at any time, so that is a top priority for us. At this time, all of our branches and call center are open for regular business hours.  We also have 24/7 call center support for inquiries and general questions. We are taking precautions where possible to protect our members and employees. If the situation changes and branch hours must be adjusted, we will update members on our website, through social media and via email.

For 24/7, non-branch access to your accounts, you may take advantage of our Personal Finance Manager (online banking), Mobile Finance Manager (mobile banking), Drive-up Video Tellers, Teller-Phone, Night Depositories, our SURF Network surcharge-free ATMs throughout Maine, or by calling us at (800) 696-8628.  If you are not yet enrolled in online or mobile banking, get started  or call us, we are here to assist you!

For more information on how to access your UCU accounts remotely, click here.

Please also be aware that during these vulnerable times, fraudsters and cyber criminals will actively prey on folks with the intentions of gaining trust and information that they can use to obtain access to your accounts.  Please remember that we would never ask you for logon credentials, or answers to your online banking security questions over the phone.

For more information on this please visit the Maine Credit Union League’s website at: mainecul.org/weekly_update_story/a-warning-for-members-beware-of-coronavirus-related-scams/.

We encourage you to follow the CDC’s recommendations for preventing the spread of this and other infectious viruses, including regularly washing your hands and staying home if you are ill. We also recommend washing your hands or using hand sanitizer before and after using an ATM, drive up video teller, or other high-touch device.

Please feel free to reach out to our call center via live chat on our website during business hours or by calling (800) 696-8628 to reach call center support anytime.

For the latest information regarding the coronavirus, please visit the CDC website at: CDC.gov/coronavirus.