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Member Communications

COVID-19 Update

March 26, 2020

As we continue navigating through the COVID-19 pandemic as a society and as a financial institution, we wanted to take a moment to connect with you all again and remind you that UCU is here for you. If you need financial assistance related to COVID-19, please contact us.

During this time, many members are finding new ways to connect with us, by using 24/7 call center service, drive-up video teller, home banking and more. There are many ways you can bank remotely with UCU:

Visit our Remote Access page for full details

  • Access your account online with home banking or mobile app
  • Deposit checks with our mobile app
  • Transfer funds or pay a loan
  • Apply for a Loan
  • Use Bill Pay
  • And much more

We are always dedicated to assisting our members, especially in these times of need. If you need help completing your banking or require additional financial solutions during this time, please reach out to us. There are a variety of ways you can conveniently contact UCU:

  • 24/7 Call Center: 800.696.8628
  • Live Chat (M-F 8-5) on our website
  • Text us (M-F 8-5): 207.889.8600
  • Send us a secure message through home banking or mobile app

Additional UCU member communication updates related to COVID-19 will be provided on our website, social media platforms and by email to members. Don't hesitate to reach us, we're here to help.


Stay healthy,

Renee Ouellette, CPA

March 17, 2020

Effective Tuesday, March 17, as a proactive step to protect both members and employees, UCU branches will be drive-up service only until further notice.

March 16, 2020

Effective Monday, March 16, as a proactive step to protect both members and employees the Forest Avenue branch in Portland will be drive-up service only until further notice.

March 12, 2020

As we are closely monitoring the current situation and following recommendations from the Center for Disease Control and Prevention (CDC) and local authorities, protecting the well- being of our members, employees and the community from the spread of the COVID-19 virus is important and a priority.

We understand how important it is to access your money at any time, so that is a top priority for us. At this time, all of our branches and call center are open for regular business hours.  We also have 24/7 call center support for inquiries and general questions. We are taking precautions where possible to protect our members and employees. If the situation changes and branch hours must be adjusted, we will update members on our website, through social media and via email.

For 24/7, non-branch access to your accounts, you may take advantage of our Personal Finance Manager (online banking), Mobile Finance Manager (mobile banking), Drive-up Video Tellers, Teller-Phone, Night Depositories, our SURF Network surcharge-free ATMs throughout Maine, or by calling us at (800) 696-8628.  If you are not yet enrolled in online or mobile banking, get started  or call us, we are here to assist you!

For more information on how to access your UCU accounts remotely, click here.

Please also be aware that during these vulnerable times, fraudsters and cyber criminals will actively prey on folks with the intentions of gaining trust and information that they can use to obtain access to your accounts.  Please remember that we would never ask you for logon credentials, or answers to your online banking security questions over the phone.

For more information on this please visit the Maine Credit Union League’s website at:

We encourage you to follow the CDC’s recommendations for preventing the spread of this and other infectious viruses, including regularly washing your hands and staying home if you are ill. We also recommend washing your hands or using hand sanitizer before and after using an ATM, drive up video teller, or other high-touch device.

Please feel free to reach out to our call center via live chat on our website during business hours or by calling (800) 696-8628 to reach call center support anytime.

For the latest information regarding the coronavirus, please visit the CDC website at:


If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 800-696-8628 for assistance.  
All products and services available on this website are available at all UCU full-service locations.


Holiday closure: Branches will be closed on Monday, May 25th, in observance of Memorial Day.

UCU is here for you. We continue to offer drive-up and electronic services to assist our members. Our lobbies remain temporarily closed.

COVID-19 Resources 

Member Communications