Debit Card Fraud Text eAlerts
UCU now offers text alerts for suspicious transactions on debit card purchases. This new service will allow members to easily notify UCU to whether a transaction was fraudulent via text.
Members will receive a text message for enrollment in the program. Once this message is received, please reply YES to opt-in.
Example message: "University CU Debit Card Fraud Alerts activation text. Reply YES to confirm your enrollment, HELP for help, STOP to cancel texting."
Once enrolled, a confirmation text will be sent in response.
What Happens Next
If there are suspicious transactions on your debit card, you will receive a text message to the enrolled number. Here are sample messages that you may receive from UCU if there are suspicious transactions on your debit card:
For example: " University CU Debit Card Fraud Alert: Did you attempt transaction on debit card ending in 1234 at Macy's in MA for $37.87? Reply Yes or No."
If reply is YES: "University CU: Thank you for your response. We'll continue to monitor your card for unusual activity."
If reply is YES and your card has been restricted: "University CU: Thank you for your response. We'll contact you when the temporary hold on your card has been removed. Sorry for any inconvenience."
If reply is NO: "University CU: You've indicated an unauthorized charge on your card ending 1234. A temporary hold may have been placed on your card. Please call immediately 1-877-253-8962."