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Debit Card Fraud Text eAlerts

UCU now offers text alerts for suspicious transactions on debit card purchases. This new service will allow members to easily notify UCU to whether a transaction was fraudulent via text.

Enrollment Processdebit card fraud text alert enrollment

Members will receive a text message for enrollment in the program the week of March 5th. Once this message is received, please reply YES to opt-in.

Example message: "University CU Debit Card Fraud Alerts activation text. Reply YES to confirm your enrollment, HELP for help, STOP to cancel texting."

Once enrolled, a confirmation text will be sent in response.

If you did not receive the debit card fraud enrollment text by the end of the day March 9th, please contact UCU at 800 696 8628, or click here to sign up online with our enrollment form.

What Happens Next

If there are suspicious transactions on your debit card, you will receive a text message to the enrolled number. Here are sample messages that you may receive from UCU if there are suspicious transactions on your debit card:

For example: " University CU Debit Card Fraud Alert: Did you attempt transaction on debit card ending in 1234 at Macy's in MA for $37.87? Reply Yes or No."

If reply is YES: "University CU: Thank you for your response. We'll continue to monitor your card for unusual activity."

If reply is YES and your card has been restricted: "University CU: Thank you for your response. We'll contact you when the temporary hold on your card has been removed. Sorry for any inconvenience."

If reply is NO: "University CU: You've indicated an unauthorized charge on your card ending 1234. A temporary hold may have been placed on your card. Please call immediately 1-877-253-8962."

Questions

If there are any questions or you'd like more information about UCU Debit Card Fraud Text eAlerts please contact us online or by phone 800 696 8628.

If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 800-696-8628 for assistance.  
All products and services available on this website are available at all UCU full-service locations.