We encourage you to contact our team with any questions or concerns. Please use one of the methods below to contact University Credit Union.
If you are a member, log on to Personal Finance Manager and send us a secure message.
Fill out the web form below.
If you know the email address of your intended recipient, you may send an encrypted e-mail to us by visiting this page and following the instructions to send us an email (quick registration is required).
Contact us by phone at 1-800-696-8628 or click here to view local branch contact information.
Use our Live Chat function.
To report your Debit/ATM or Credit Card lost or stolen or if you suspect unusual activity after hours, please use the Debit and Credit specific numbers below:
VISA Debit Card Blocking After Hours
800-472-3272 Within U.S.
973-682-2652 Collect Calls Outside U.S.
VISA Credit Card Blocking After Hours
800-449-7728 Within U.S.
727-299-2449 Collect Calls Outside U.S.
Please contact the credit union during business hours to have a new card ordered for you.
VISA Debit Card Fraud Detection Center
If you have received a call from University Credit Union to verify unusual debit card activity you may contact our Fraud Detection Center to verify transactions 24/7. Please have your case number available.
1-877-253-8964 Fraud Detection Center
Personal Finance Manager Secure Messages
Sending a secure message through Personal Finance Manager is easy! In the upper right hand corner of this page, log in to your UCU account. New to PFM? Click the register button in the same area.
Once logged in, if you have a question about a specific account you may click the envelope to the left of the account name to begin a secure message.
If your question is more generic in nature, you may click 'Contact' in the navy blue band at the top, or you can click the 'Messages' tab on the tab bar while logged in to PFM.
You will then see your messages screen. Simply click 'Send Message,' create your message and click send!
Get your questions answered without spending a minute on the phone! It's possible with online Live Chat. You can chat with a real person about your account without ever leaving your computer. Live Chat is available Monday through Friday from 8 a.m. to 5 p.m. Just click the Live Chat button from any page!
Communications to the UCU Board of Directors can be made in writing and delivered to UCU's Headquarters:
University Credit Union
15 Main Street
Orono, ME 04473
For a list of mailing addresses to all of our branches, please click here to visit the Locations and Hours page.